Check out if you can find the solution you need.
What happened: The problem: I messed up and forgot to add the gift card to my order
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: Complaint with my shorts
What happened: The problem: I made a order online in which the same order was pay for twice
What happened: I ordered items online and tracking is saying delivered but I never received the package. I would just like a refund to the original form of payment
What happened: The problem: I placed an order and I want to cancel it
What happened: The problem: Hola buenas tardes a*n no llega mi pedido y no se como rastrearlo
To contact the Aeropostale customer service by phone, you can follow these steps:
Look up the phone number of the Aeropostale customer service. The phone number is listed on aeropostale.com. Or check out the Aeropostale phone number page on WorthEPenny.
Dial the Aeropostale phone number 877-289-2376.
Hours: Mon-Sun 8am-2am EST
Best time to call: 1pm
Wait for an answer: Once the call is connected, wait for an Aeropostale representative to answer on the other end.
Average wait time: 3m
Identify yourself and state your reason for calling the Aeropostale representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Aeropostale to help them assist you.
Ask for assistance: Ask the Aeropostale representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Aeropostale needs additional information from you or provides any instructions, follow them carefully.
Thank the Aeropostale representative: After you have received the assistance you need, thank the Aeropostale representative for their time and help.
To get to a real person as quickly as possible when calling Aeropostale, you can follow these steps:
Dial the Aeropostale customer service phone number 877-289-2376, which can be found on the Aeropostale website or in your order confirmation email form Aeropostale. Or check out the Aeropostale phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Aeropostale. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Aeropostale representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with an Aeropostale representative.
If the system still doesn’t connect you to an Aeropostale representative, stay on the line without pressing any keys. Aeropostale will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Aeropostale.
Once you reach a live person, explain your issue and provide any relevant information about your Aeropostale order. The Aeropostale representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Aeropostale website. This may allow you to connect with an Aeropostale representative more quickly and efficiently than calling.
When calling Aeropostale customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Aeropostale account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Aeropostale representative without any disruptions or background noise.
Be polite and respectful to the Aeropostale representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Aeropostale.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Aeropostale representative address your concern.
If the initial Aeropostale representative is unable to resolve your issue, politely ask to speak with a supervisor from Aeropostale or escalate the issue to a higher level of authority.
Take notes during the call, including the Aeropostale representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Aeropostale after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Aeropostale customer service.
If you are unhappy with your call to Aeropostale customer service, there are several options you can try:
Call again: Try calling Aeropostale customer service again and speak to a different Aeropostale representative. Sometimes a different Aeropostale representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Aeropostale representative, you can ask to speak with a supervisor from Aeropostale or escalate the issue to a higher level of authority.
Provide feedback: After the call, Aeropostale may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Aeropostale customer service through other channels, such as email or chat. You can also explore the Aeropostale Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Aeropostale service, you may want to consider other options such as returning the product you bought on Aeropostale or filing a complaint with a consumer protection agency.
To the Aeropostale customer support via live chat, you can follow these steps:
Go to the Aeropostale website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Aeropostale customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with an Aeropostale representative.
Provide any necessary information about your issue or question, and wait for the Aeropostale representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Aeropostale live chat option, you may need to contact the Aeropostale customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Aeropostale via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Aeropostale via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Aeropostale official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Aeropostale, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Aeropostale. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Aeropostale social media team.
Please note that the social media accounts of Aeropostale are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Aeropostale for certain issues. For urgent or complex issues, it's recommended to contact Aeropostale customer service via phone or chat for more personalized assistance.
Yes, to contact the Aeropostale customer support by email, follow these steps:
Go to aeropostale.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Aeropostale and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Aeropostale order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Aeropostale order number or username.
Once you have completed the email, click send. You should receive a response from the Aeropostale customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Aeropostale. WorthEPenny provides free tools and resources to assist customers in reaching Aeropostale customer service more efficiently, such as the Aeropostale phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Aeropostale, as well as forums where Aeropostale customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Aeropostale, it is not associated with or endorsed by Aeropostale.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Aeropostale official app or the Aeropostale company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Aeropostale trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Aeropostale. All references by WorthEPenny to third-party trademarks like Aeropostale are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.